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  • Guests may continue to wear a mask to their appointment, but it is not mandatory. We respect your mask choice during your visit!

  • Hand Sanitizer is offered and located at the front desk.

  • Please enter no more than 5 minutes before your scheduled appointment.

  • No guests may accompany scheduled clients into salon.

  • We kindly ask you to reschedule your appointment if you are not feeling well.


        We want to make sure that you and all other guests are provided with a quality experience

   which is both timely and professional. To ensure reliable and consistent services for all of our guests,

                   please be aware of the following booking and appointment policies.


MegaLash Studio requires a 24 hours' advance notice when cancelling an appointment. If you are unable to give us 24 hours advance notice you will be charged half the amount of your appointment.

Full amount is due when cancelling an appointment within 8 hours or less of the appointment scheduled.

Anyone who either forgets or consciously chooses to forgo their appointment for any reason will be considered a no-show. This will result in being charged the full amount of the service for their missed appointments.


If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your artist will then determine if there is enough time remaining to start a session, and possibly have to reschedule. You will be responsible for the full amount of your session. Out of respect for your stylist and other guest please arrive on time.


Due to our limited seating and to maintain our relaxing ambiance, our salon is reserved for clients only. Although we love children, please refrain from bringing them to your scheduled appointment. Our technicians focus 100% on their client and children cannot be monitored properly. If you should decide to bring your child to your appointment, we will have to reschedule and charge you for the full amount of your session. For the safety of your children and the comfort of other guests, this policy is strictly enforced.


Children under the age of 18 are required to have a parent or legal guardian present to sign our waiver and consent form before receiving services. Please note, online bookings cannot be made by or for persons under 18 years of age.


Cell phones must be turned onto silent mode and put away in order to minimize distractions and potential hazards- this is especially crucial for eye and brow services, which involves the use of tweezers and adhesives around the delicate eye area, and therefore requires a great deal of focus and precision on part of our technicians. Please be courteous and respectful of your technicians' time and work by keeping your phone on silent until you have left the session room. 


We require that you have at least 50% of your lash extensions intact in order to honor touch up pricing. If you have less than 50%, your lash artist may recommend a Full Set, which may have to be rescheduled to a later date to allot the appropriate amount of time. If you believe you have less than 50% of your extensions, we recommend booking for a Full Set.


We can not accept clients who have had their current full set applied by another salon/individual. We apologize for any inconvenience, but with the sudden urge of non-licensed/unqualified individuals attempting to do this service, we are seeing an increasing amount of improper applications resulting in damaged lashes. Therefore, we cannot in good faith work "on top" of another's poor work. If you unknowingly trusted someone non-licensed/unqualified to apply your extensions or are having a bad experience, please schedule a professional removal. A full removal will stop your lashes from shedding unnaturally and or leaving bald spots. If you should choose to have a removal done, please schedule that service at a minimum of 48 hours prior to your full set application. 


We stand behind the quality of our work. If for any reason you would like to change anything about the service you received, please contact our salon within 3 days of the original service date so we can work together until you are 100% satisfied.


Please come to your appointments with clean eyelashes and no eye makeup on. Doing so will not only ensure that your stylist has ample time to complete your service, but clean eyelashes also have the best retention. If you are unable to do so, your stylist can wash your eyelashes for you, however, this will limit the amount of time spent on your service.