top of page
Screen Shot 2019-10-10 at 10.47.10



        We want to make sure that you and all other guests are provided with a quality experience

   which is both timely and professional. To ensure reliable and consistent services for all of our guests,

                   please be aware of the following booking and appointment policies.


MegaLash Studio requires a 24 hours' advance notice when cancelling an appointment. If you are unable to give us 24 hours advance notice you will be charged half the amount of your appointment.

Full amount is due when cancelling an appointment within 8 hours or less of the appointment scheduled.

Anyone who either forgets or consciously chooses to forgo their appointment for any reason will be considered a no-show. This will result in being charged the full amount of the service for their missed appointments.


If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your artist will then determine if there is enough time remaining to start a session, and possibly have to reschedule. You will be responsible for the full amount of your session. Out of respect for your stylist and other guest please arrive on time.


Due to our limited seating and to maintain our relaxing ambiance, our salon is reserved for clients only. Although we love children, please refrain from bringing them to your scheduled appointment. Our technicians focus 100% on their client and children cannot be monitored properly. If you should decide to bring your child to your appointment, we will have to reschedule and charge you for the full amount of your session. For the safety of your children and the comfort of other guests, this policy is strictly enforced.


Children under the age of 18 are required to have a parent or legal guardian present to sign our waiver and consent form before receiving services. Please note, online bookings cannot be made by or for persons under 18 years of age.


Cell phones must be turned onto silent mode and put away in order to minimize distractions and potential hazards- this is especially crucial for eye and brow services, which involves the use of tweezers and adhesives around the delicate eye area, and therefore requires a great deal of focus and precision on part of our technicians. Please be courteous and respectful of your technicians' time and work by keeping your phone on silent until you have left the session room. 


We can not accept clients who have had their current full set applied by another salon/individual. We apologize for any inconvenience, but with the sudden urge of non-licensed/unqualified individuals attempting to do this service, we are seeing an increasing amount of improper applications resulting in damaged lashes. Therefore, we cannot in good faith work "on top" of another's poor work. If you unknowingly trusted someone non-licensed/unqualified to apply your extensions or are having a bad experience, please schedule a professional removal. A full removal will stop your lashes from shedding unnaturally and or leaving bald spots. If you should choose to have a removal done, please schedule that service at a minimum of 48 hours prior to your full set application. 



It is important to understand that eyelash extensions may not be suitable for everyone. Eyelash extensions may carry inherent and possible risks including, but not limited to; redness, itching, swelling, and/or other symptoms of ocular distress that are beyond your lash practitioner’s control and responsibility. Please consult a medical doctor if you have an ocular/existing medical condition, and do not attempt eyelash extensions if you are unsure.


It is your responsibility to notify your brow artist if you are using any of the following products anywhere on your skin. If currently using or taking any of the following from a doctor and/or dermatologist, please consult with your doctor and stop using 7-10 days prior to your waxing appointment.
-Retin A
-Benzoyl Peroxide
*If you are unable to wax please book a tweeze only appointment.

MegaLash Studio reserves the right to refuse service to any client whom we deem not suitable for any treatment.


We stand behind the quality of our work. If you have any concerns or are experiencing any issues with your lashes, please contact us within three working days of your appointment date. A follow up consultation will be arranged within the week to resolve your situation. Depending on the nature of the situation, we will attempt to remedy the issue.  We seek your understanding in the event we are unable to accommodate a weekend or evening timing due to prior appointments. We regret no refunds for services or products will be rendered. Your payment covers products used and the time and experience of your lash artist. Please note we will not be held accountable for any lost personal belongings in the premises. 


Please come to your appointments with clean eyelashes and no eye makeup on. Doing so will not only ensure that your stylist has ample time to complete your service, but clean eyelashes also have the best retention. If you are unable to do so, your stylist can wash your eyelashes for you, however, this will limit the amount of time spent on your service.

bottom of page